Shipping and Returns

Shipping & Returns

We want your Cocoon towel warmer to arrive quickly and in perfect condition. If something isn't right, we'll make it right.

Shipping

Order processing

Orders are processed within 1–3 business days on average (Monday–Friday, excluding holidays) before they ship. Orders placed after [2 PM ET] or on weekends start processing the next business day. During busy periods such as the holidays or big sales, processing may take a little longer. If your order is delayed, we'll let you know.

Shipping times & rates

Once your order ships, delivery times are:

Delivery estimates start once your order leaves our warehouse and don't include processing time. We currently ship to [the contiguous United States / all 50 states]. [We do not ship internationally or to P.O. boxes at this time.]

Tracking

As soon as your order ships, you'll get a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us within [12 hours] and we'll do our best to update it before your order ships. We can't be responsible for orders shipped to an address entered incorrectly.

Lost, stolen, or damaged packages

If your tracking shows delivered but you can't find your package, check around your home and with neighbors, then contact us within [7 days] and we'll help you file a claim with the carrier. If your towel warmer arrives damaged, email us within [7 days] of delivery with photos of the product and the packaging, and we'll send a replacement at no cost.

Returns

Our [30]-day return policy

Changed your mind? You can return your towel warmer within [30] days of delivery for a refund, as long as it is:

• Unused and in its original condition
• In the original packaging with all parts and accessories included

Return shipping is the customer's responsibility and costs are non-refundable. 

Items that can't be returned

• Items returned after [30] days
• Items that are used, damaged by misuse, or missing parts
• Gift cards and items marked Final Sale

How to start a return

1. Email [support@keepmekozy.com] with your order number and reason for return.
2. We'll reply within [1–2 business days] with return instructions and the return address.
3. Pack the item securely in its original packaging and ship it back.

Please don't send items back without contacting us first. Returns sent without authorization may not be accepted.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it was approved. Approved refunds go back to your original payment method within [5–10] business days. Original shipping charges are non-refundable.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Defective products & warranty

Your towel warmer is covered by a [1-year] limited warranty against defects in materials and workmanship under normal household use. If it stops working as it should, contact us with your order number, a short description of the problem, and a photo or video if possible. We'll repair or replace it at no cost to you. The warranty doesn't cover damage from misuse, accidents, or normal wear.

Questions?

We're happy to help.
Email: [support@keepmekozy]
Hours: [Monday–Friday, 9 AM–5 PM ET]
We reply to all messages within [1 business day].

Last updated: September 26 2026